Sports / Slots
9i9 collects and uses your personal data only to operate your account, process transactions through payment methods like Upay and Bank Transfer, and keep your session secure. What we collect, why we collect it, and how you can request changes — this page covers all of that clearly, without legal padding.
When you open an account with us, we collect information you provide directly — your name, contact details, and the payment identifiers you use for deposits and withdrawals, such as your Upay wallet reference or Bank Transfer account number. We also collect session data automatically: your device type, browser, IP address, and the pages you visit within the platform. This data is used to verify your identity, process your transactions, detect irregular activity, and respond to your support requests. We do not sell your personal information to third parties. We share data only where it is necessary to process a payment you have initiated, comply with a lawful request, or operate a technical service that supports your account. Retention periods apply: account data is kept for as long as your account is active and for a further period as required by applicable regulations in the eligible regions where we operate. Your access to this platform and the applicability of these terms depends on your local law and the eligible regions we serve. If you have questions about what data we hold, you can contact us through the support routes published on this site.
This policy covers data we collect and process directly through your 9i9 account. It does not extend to third-party services you reach from our platform, including external payment processors or linked sites. Review the four areas below to understand what falls inside and outside our responsibility.
All data collected when you log in, update your profile or change your account settings falls within this policy. We process that data to authenticate your session and maintain your account record.
Deposit and withdrawal records processed through Upay or Bank Transfer are covered here. We retain transaction references to let you review your payment history from your account area.
Your interaction with game lobbies, sports markets and platform pages generates session data we use to maintain service quality. This data is tied to your account session, not shared for advertising.
Payment processors, identity verification partners and external links operate under their own privacy terms. Once you leave our platform or hand off to a payment provider, their policy governs that data — not ours.
You have practical options when it comes to the data we hold about you. Start by signing in and checking the account section — your profile details, registered payment methods and transaction history are visible there. If something is wrong — a name spelling, a contact detail, a saved payment reference — you can update it directly in the account settings fields. For records you cannot edit yourself, or if you want to understand what data we hold beyond what is shown in your account, you can raise a request through our published support route. We will respond through the same channel you contacted us on. If you believe we are holding data incorrectly or have a concern about how your information has been used, you have the right to raise that with us formally. Access to these rights may depend on the eligible regions we serve and the applicable local law in your jurisdiction.
Sign in and open the account area to see your profile data, registered payment details and transaction history. These are visible without contacting support.
Update your name, contact information or saved payment references in account settings. Fields you cannot edit directly can be corrected by contacting support.
If you want to know what data we hold beyond your account view, contact us through the published support route. We will respond through the same channel.
If you believe your data has been handled incorrectly, you can raise a formal concern with us. Eligibility for specific rights depends on your local law and the regions we serve.
If you have a specific question about your data or this policy, use one of the contact routes below. We only list channels that are published and active on this site — we do not commit to response times we have not verified.
Open the live chat widget from any page while signed in. This is the quickest route for account-specific data questions, including requests to review or correct a record.
Send your data or privacy question to the support email address listed in the contact section of this site. Include your account identifier so we can locate your record.
The help section in your signed-in account area covers common data and privacy questions. Check there first — many requests about transaction records and profile data can be resolved without contacting support.
We have built the data practices behind your account around four clear areas. Each one is described below so you know what to expect when you use your account, make a payment or contact support.
We use cookies to keep your session active and remember your preferences within the platform. You can manage cookie settings in your browser. Disabling certain cookies may affect how your account session works on mobile and desktop.
Your account credentials and payment references, including Upay wallet identifiers and Bank Transfer details, are stored with access controls in place. We do not display full payment account numbers in your transaction history.
We keep your account data for as long as your account remains active. After closure, we retain records for a further period as required by applicable rules in the eligible regions we serve. You can ask us what is held by contacting support.
When this policy changes in a material way, we publish the updated version on this page. Continued use of your account after a published update means you have seen the revised terms. Check this page if you want to see the current version.
These are the questions we hear most often about how this policy works in practice. If something is not covered here, contact us through the support routes listed on this page.
We collect the information you provide during registration — name, contact details and the payment identifiers you link, such as your Upay wallet reference or Bank Transfer account number. We also collect session data automatically, including your device type and IP address.
We share data only where necessary — to process a payment you have initiated, respond to a lawful request, or operate a technical service supporting your account. We do not sell your personal information to third parties for marketing or any other purpose.
Sign in and open your account area. Your profile details, saved payment methods and transaction history are visible there. For records beyond what the account view shows, contact support through live chat or email with your account identifier.
Yes. Update your name, contact details or payment references directly in account settings for fields that are editable. For records you cannot change yourself, contact support and we will review the correction request through the channel you use to reach us.
Transaction records are kept for as long as your account is active and for a further period required by applicable rules in the eligible regions we serve. The exact retention period depends on local law and the nature of the record. Contact support if you want more detail.
Our policy covers data we collect and process directly. Once a transaction moves to a payment processor such as Upay or your Bank Transfer provider, their own privacy terms apply to that leg of the transaction. We do not govern how external processors handle your data.