Sports / Slots
These Terms & Conditions set out the rules that apply when you open and use a 9i9 account — covering deposits via Upay or Bank Transfer, how we handle your transaction records, and when access may be restricted depending on your local law and eligible region. Read them before you complete your first deposit.
By creating an account on 9i9 and completing any transaction — whether a deposit through Upay, a Bank Transfer, or any wallet-linked payment — you confirm that you have read and accepted these Terms & Conditions in full. This agreement is formed at the point your account registration is confirmed. Access to 9i9 and the activities available on the platform depend on the laws of your location and whether your region is listed as eligible. We do not make representations about legal access in every jurisdiction. It is your responsibility to check whether using this platform is lawful where you are before you proceed. These Terms apply to all features of the account: placing activity in the sports or casino lobby, making deposits or withdrawals, using any wallet or bank route, and communicating with our support team. Any section of the platform you use is covered by the version of these Terms published at the time of use. We may update these Terms when operational or regulatory circumstances require it. When we do, we will publish the updated version on this page. Continuing to use your account after an update is posted means you accept the revised Terms. If you do not accept a change, you should stop using your account and contact support to close it.
These Terms cover your account relationship with 9i9 directly. They do not extend automatically to every service your device or wallet provider operates alongside this platform.
All account creation, login, session activity and account suspension decisions fall inside this policy. Any restriction on account access — including holds or closures — is governed by the rules set out here and applied to your specific account record.
Deposits and withdrawals processed through Upay or Bank Transfer on this platform are covered by these Terms. The transaction record visible in your account dashboard is the reference point for any dispute. Third-party wallet provider terms — such as those from Upay or your bank — apply separately and are outside our scope.
Game content from studios available in the lobby, sports markets, odds displays and promotional notices on this site are all covered. We control what appears on 9i9 pages. Content accuracy is our responsibility; game results are generated by the respective studio systems, not by us.
Links from this site to external services, payment provider portals or any third-party platform fall outside these Terms once you leave the 9i9 domain. We are not responsible for the policies, availability or conduct of third-party services you access from our pages.
These Terms give you specific, actionable rights over your account and your data on 9i9. You can review your full transaction history — including every Upay or Bank Transfer deposit and withdrawal — directly from the account dashboard after you log in. If any record shows an error, you have the right to raise a correction request through the support route listed on this page. Your account details, including registered name, mobile number and linked wallet information, can be updated by submitting a request to our support team. We will verify your identity before processing any change to sensitive fields. You also have the right to ask us what information we hold against your account, and to request that inaccurate data be corrected. Where local law in your eligible region gives you additional rights over your data, those rights apply alongside this policy and are not removed by it. Contact support if you want to exercise any of them.
Log in and open the account history section to see every deposit and withdrawal, including the payment method used and the date processed.
Submit a correction request via support if your registered name, mobile number or wallet information is wrong. Identity verification is required before we update sensitive fields.
If any clause in these Terms is unclear, contact us before you act on an assumption. We will provide a plain-language explanation specific to your account situation.
You can request account closure at any time by contacting support. Any pending balance in your account will be processed according to the withdrawal rules in effect at the time of the request.
If you have a question about these Terms & Conditions — including how a specific clause applies to your account, a transaction dispute or a data request — use the contact routes published on the 9i9 site. We respond through the channel you contact us on.
Open the live chat widget on any page of the 9i9 site to ask a terms or account question directly. This is the route for time-sensitive issues such as transaction holds or account access.
Send a detailed query to the support email address published on the Contact page. Include your account ID and the relevant transaction reference when writing about a specific deposit or withdrawal.
The Help Centre on the 9i9 site contains published answers to common Terms & Conditions questions, including account eligibility, wallet rules and how to read your transaction record.
We apply these Terms consistently across all accounts and do not make individual exceptions outside the processes set out here. If anything changes in how we handle accounts, we publish the update on this page.
We store only the account and transaction data needed to operate your account and process payments through Upay or Bank Transfer. We do not sell your personal data to third parties. Retention periods are governed by applicable law in your eligible region.
Your account is tied to the mobile number and wallet credentials you register. Do not share your login details with anyone. If you suspect unauthorised access, contact support immediately using live chat or the published email address.
We use session cookies to keep you logged in and to record your account navigation. You can adjust cookie settings in your browser, but disabling them may affect how your account dashboard and transaction history load.
To request a correction to your account data or to query how a Term applies to you, contact support with your account ID. We process data correction requests within the timeframe required by applicable law.
These answers cover the questions we see most often about the 9i9 Terms & Conditions. If your question is not here, contact support through the routes listed above.
They take effect the moment your account registration is confirmed. Every subsequent action — including deposits via Upay or Bank Transfer, lobby activity and support interactions — is covered by the version of the Terms published at the time of that action.
Access depends on your local law and whether Bangladesh falls within the eligible regions at the time you use the account. We do not confirm legal access for every jurisdiction. Check the eligibility notice in the account area and review applicable local law before proceeding.
We publish the updated Terms on this page. Continuing to use your account after an update is posted counts as acceptance of the revised Terms. If you do not accept the changes, contact support to close your account before you next log in.
Open your account dashboard and locate the transaction reference. Then contact support via live chat or the published email, quoting the reference number and the payment method used — Upay or Bank Transfer. We will review the record against our system logs.
Yes. Deposits and withdrawals processed on 9i9 through Upay or Bank Transfer are covered by these Terms. Your Upay or bank provider's own terms apply separately to activity on their platforms and are not governed by this policy.
Contact our support team by email, including your account ID and a clear description of what data you are requesting. We will respond within the timeframe required by applicable law in your eligible region and provide the information we hold against your account.